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Leadership: From Life's Early Lessons

I watched proudly as my grandson matured his play on the baseball field. Much of it is natural ability, but heavily influenced by the expectation of high standards of his coach.Frequent practices were...

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Restaurant Security Conference: Attendees Sharpen Their Saw

I attended the 31st annual conference of the National Food Service Security Council in St Louis, MO this past week with over 200 fellow professionals that support the restaurant industry with security,...

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Poor Service is NOT a Loss Prevention Tool

A friend of mine who knows that I consult with retailers and restaurants on loss prevention sent me this e-mail below on an experience he had at his favorite fast food (QSR) restaurant.  Well, I guess...

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Procedure Relevancy – The Army Way

In our training classes, we often discuss customer service.  It is ALWAYS about listening to the customer and then delivering more than they expect.  Another topic we discuss with our clients is how...

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Taking Control of Who Has What

Do you have control of your store or restaurant?  By that I mean everyone who has keys to the building, and storage areas, codes to the POS system, and combinations to the safe are authorized.  And by...

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With a friend like this…

He was probably somewhere at your high school prom and is most definitely in attendance at every major sporting event. He is the cause of many break ups and has been responsible for putting many people...

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But I thought it was being done – Inspecting the expected

We may have too much faith that it cannot happen, orwon’t happen or we’re simply naïve. Perhaps we don’t seek, therefore we don’t find.  Maybe it’s assumptions, perhaps laziness, oreven poor work...

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The Hokey-Pokey Approach to Security and Safety

Last year slip, trip, and falls were a real problem for the restaurant.  Several employees sustained rather serious injuries.  Emphasis was placed on mopping up spills quickly and being more careful...

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The Extended Hours Debate from a Loss Prevention Perspective

For over a decade the Fast Casual and Quick Service Restaurant industry has debated extending hours of operation.  The advantages of staying open later are to cater to the nocturnal crowd that work and...

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The Goings On After You Leave for the Day

We’re open to the public from early morning until perhaps way into late night.  Some of us may be open 24 hours. The manager is in the facility during the bulk of business, generally 8 AM to 5 PM....

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